- 1. Privacy Policy Scope
- 2. Data Collected
- 3. Purpose of Collection
- 4. How Data Is Stored
- 5. Data Sharing
- 6. Cookies and Tracking
- 7. Your Rights
- 8. Data Security
- 9. Children's Data
- 10. Policy Amendments
- 11. Contact Us
Quick Summary: Agenolx collects only the data necessary for platform operations, protects it with industry-grade encryption, never sells it to advertisers, and gives you full control over your own information.
1. Scope and Application of This Privacy Policy
This Privacy Policy describes the data protection practices of Agenolx ("we", "Platform") regarding personal information collected through the agenolx.vip website, the agenolx mobile app, and all related services.
This document is drafted in accordance with internationally recognised personal data protection principles and takes into account the specific needs of Malaysian users. By using the agenolx platform, you give your consent to the collection and use of data as described in this policy.
This Privacy Policy should be read together with Terms and Conditions us. In the event of any conflict between the two documents, this Privacy Policy shall prevail for matters relating to personal data.
This policy covers only data collected directly by the agenolx platform. Agenolx is not responsible for the privacy practices of third-party websites or apps that you may access via external links.
2. Types of Personal Data We Collect
Agenolx collects various types of information depending on how you interact with the platform. We only collect data that is genuinely needed to deliver the services you request.
| Data Category | Example Information | Collected During |
|---|---|---|
| Identity Data | Full name, ID card number, date of birth | Registration & KYC |
| Contact Data | Phone number, email address | Registration |
| Financial Data | Bank name, account number (partial), transaction history | Deposits & Withdrawals |
| Usage Data | Login activity, pages visited, games played | Platform Usage |
| Technical Data | IP address, device type, operating system, web browser | Every Access |
| Communication Data | Live chat records, support emails, complaints | Customer Support |
Biometric data such as fingerprints or facial recognition used for biometric login within the app is processed entirely on your own device and is never transmitted to or stored on agenolx servers.
3. Why We Collect Your Data
Every piece of data collected by agenolx has a clear and legitimate purpose. We do not collect information indiscriminately. The following are the primary purposes for which your data is used:
- Identity Verification (KYC): To verify that you are a legitimate user aged 18 and above, and to comply with anti-money laundering requirements
- Transaction Processing: To process deposits, withdrawals, and financial transactions securely and accurately
- Account Management: To maintain your account, record betting history, and manage credit balance
- Platform Security: To detect and prevent fraudulent activity, hacking, and platform abuse
- Service Communications: To send important notifications related to your account, transactions, and platform updates
- Platform Improvements: To understand how users interact with the platform for the purpose of improving user experience
- Customer Support: To resolve issues and inquiries effectively based on your account context
- Regulatory Compliance: To fulfill reporting and compliance requirements mandated by law
Our Commitment: Your data is never used for third-party advertising purposes or sold to external marketing companies. All data use is strictly for the operational purposes of the agenolx platform.
4. How Your Data Is Stored and Retention Period
Your personal data is stored on servers protected with full encryption. The agenolx database uses storage-level encryption, ensuring data remains unreadable even if someone gains access to the physical storage.
Agenolx retains your personal data for as long as your account is active. Once an account is closed, the retention period depends on the type of data:
- Financial transaction records: Retained for 7 years for financial regulatory compliance purposes
- KYC Documents: Retained for 5 years after account closure in accordance with legal requirements
- Usage data and logs: Retained for 2 years then anonymized or deleted
- Customer support records: Retained for 3 years for reference and service improvement purposes
- Contact information: Deleted within 90 days of a valid deletion request
Once the retention period expires, data will be securely deleted or anonymized so that it can no longer be linked to any individual.
5. Data Sharing with Third Parties
Agenolx does not sell, rent, or trade your personal data. Data sharing with external parties only occurs in limited situations and for legitimate operational purposes only.
The parties that may receive limited access to your data are as follows:
- Payment Processors: FPX, digital wallet providers and payment gateways that process your transactions — they only receive the data necessary for the relevant transaction
- Technical Service Providers: Infrastructure and cloud computing companies that form the backbone of the agenolx platform, subject to strict data protection agreements.
- Relevant Authorities: Law enforcement agencies or regulatory bodies when required by court order or applicable law
- KYC Verification Providers: Third-party identity verification services that help verify your documents securely and with accreditation
All third parties that receive agenolx data are bound by strict data confidentiality agreements and must adhere to data protection standards equal to or higher than those we practice.
We never share your data with marketing companies, advertisers or social media platforms for targeted advertising purposes. This is a non-negotiable commitment.
6. Cookies, Tracking and Analytics
The agenolx platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and analyze platform usage patterns in aggregate.
Types of cookies used by agenolx:
- Essential Cookies: Required for basic platform functionality such as maintaining your login session. These cookies cannot be disabled without affecting platform functionality
- Performance Cookies: Collects information on how users interact with the platform for improvement purposes — all data is anonymous and aggregated
- Functional Cookies: Saves your preferences such as language, display settings and options you have previously configured
- Security Cookies: Helps detect suspicious access attempts and protects your account from session hijacking
You can manage cookie settings through your web browser. However, disabling certain cookies may affect some platform functionality. Agenolx does not use third-party cookies for advertising or cross-site tracking.
7. Your Rights as a User
As an agenolx platform user, you have certain rights regarding your personal data. Agenolx is committed to respecting and facilitating the exercise of these rights.
Right of Access
You may request a copy of the personal data we hold about you at any time through agenolx support.
Right to Rectification
If your data is inaccurate or outdated, you can update it through your account settings or by contacting support.
Right to Erasure
You may request data deletion subject to legal obligations that require us to retain certain records.
Right to Object
You may object to the processing of your data for certain purposes, including marketing communications from agenolx.
Right to Portability
You may request your data in a machine-readable format for transfer to another platform if needed.
Right to Restriction
In certain situations, you may request a restriction on the processing of your data while an issue is being resolved.
To exercise any of the above rights, contact the agenolx support team via live chat or email. We will process your request within 30 calendar days. In complex cases, this period may be extended with prior notification to you.
8. Data Security Measures
Agenolx takes data security seriously. Our platform is protected by multiple layers of technical and operational security controls working together to keep your data safe at all times.
- Full Encryption: 256-bit SSL for all data in transit between your device and our servers. Sensitive data in the database is also encrypted at rest.
- Strict Access Controls: Only staff who require access to specific data for their duties are permitted. Access is logged and monitored automatically
- 24/7 Monitoring: An automated threat detection system continuously monitors for suspicious activity and alerts the security team.
- Regular Audits: Security assessments by independent third parties are conducted regularly to identify and address any vulnerabilities
- Two-Factor Authentication: 2FA is available and encouraged for all accounts to add an extra layer of security
While we take all reasonable precautions, no system can guarantee 100% absolute security. In the event of a material data breach, we will notify affected users in a timely manner in line with industry best practices.
You also play an important role in the security of your account. Use a strong password, enable 2FA, and never share your login credentials with anyone — including agenolx staff, who will never ask for your password.
9. Protection of Children's Data
The agenolx platform is intended for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
Should we find that we have inadvertently collected personal data of a person under the age of 18, we will take the following steps immediately:
- Suspend the account in question immediately
- Delete all data collected from that individual
- Refund any deposits made to the original bank account
If you have information that someone under the age of 18 has registered on agenolx, please notify us via customer support immediately so that appropriate action can be taken.
10. Amendments to This Privacy Policy
Agenolx reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, evolving legal requirements, or technological developments that affect how we handle data.
When significant amendments are made to this policy, we will:
- Update the "Last Updated" date at the top of this page
- Display in-platform notifications for amendments deemed material
- Send notification emails to all registered users if changes affect the fundamental way we use your data
Continued use of the agenolx platform after an amended Privacy Policy is published constitutes your acceptance of the updated policy. If you disagree with the amendments, you have the right to close your account and request deletion of your data.
11. Contact Us for Privacy Inquiries
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, the agenolx team is ready to assist. We take every privacy enquiry seriously and will respond thoroughly.
- Live Chat: The fastest method — available 24/7 directly within the agenolx platform or app
- Email: [email protected] — for requests requiring further investigation or document attachments
- Official Telegram: For updates and announcements related to platform policies
For data rights requests such as access, correction, or deletion, please clearly state the type of request and include your account number to expedite processing. We aim to respond to all privacy requests within 14 business days.